Acronis (makers of True Image) offers excellent customer service

Just to pass the word around...

I recieved excellent customer service from Acronis recently.

We purchased Acronis TrueImage about 18 months ago, primarily for taking images of development systems post configuration for rapid rebuild when required.

We seem to have mislaid the installation disk when we moved offices a few months back - which became an issue when I had to send my laptop back to Dell for repair - and ended up with needing a new system.

I had taken a full image of the system prior to Dell taking it away - so I wasn't to concerned when they told me the system could not be repaired - until I realised we had lost the disk.

I contacted Acronis to see if there was anything they could do, and, after I had faxed them a proof of purpose, they sent me a secure download link for the Product, and a new serial number...

I know it may only be a small thing - but compared with the level of service we seem to receive from other I.T. companies I thought I should mention it.

I can highly recommend Acronis as a good company to do business with (as well as producing excellent software).